VCity333 Privacy Policy – Member Personal Data Protection

1 Introduction and Scope of This Policy

Vcity333 (vcity333.onl) is committed to protecting the privacy of all members and users on our platform. This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and clearly outlines our practices regarding the processing of personal data.

This policy applies to all information we collect through the vcity333.onl website, the vcity333 mobile app, and all related services. "Personal data" refers to any information that can be used to identify you directly or indirectly.

We take every aspect of data protection seriously, because your trust is the foundation of our relationship. Without it, nothing we build together holds meaning.

2 Categories of Personal Data We Collect

Vcity333 collects various categories of personal data depending on how you interact with our platform:

3 How We Collect Your Data

We collect your personal data through the following methods:

• Direct registration — When you complete the account registration form on vcity333, you provide the core information required.
• KYC Verification — During the identity verification process, you upload supporting documents such as your MyKad, passport, or financial documents.
• Platform usage — Activity data is collected automatically while you play, place bets, or use platform features.
• Financial transactions — Payment information is collected when you make a deposit or submit a withdrawal request.
• Communication — Any information you share when contacting our customer support is retained for service records.
• Cookies and tracking technologies — Technical data is collected automatically via cookies and server logs when you browse our platform.

4 Purposes for Using Your Personal Data

Vcity333 only uses your personal data for legitimate, stated purposes. We will not use your data for any other purpose without prior notice or your consent. The following are the primary purposes for which data is used:

• Account management — Create, verify, and manage your member account, including the mandatory KYC process.
• Transaction processing — Process deposits, withdrawals, and all financial transactions securely and accurately.
• Platform security — Detect and prevent fraud, money laundering, and other unlawful activities on the platform.
• Customer support — Provide effective support and resolve any enquiries or complaints you may have.
• Legal Compliance — Fulfil obligations under the PDPA and other applicable laws.
• Service improvement — Analyse usage patterns to improve platform quality and the overall user experience.
• Marketing communications — Send relevant promotional information and offers, subject to your preferences.

5 Data Sharing and Disclosure to Third Parties

Vcity333 does not sell, rent, or trade members' personal data to any third party for their own marketing purposes. However, we may share your data in the following limited situations:

• Payment service providers — Required financial data is shared with trusted payment processors to complete your transactions.
• Technology service providers — Cloud infrastructure and security providers bound by strict data confidentiality agreements.
• Legal requirements — When required by a court, regulatory body, or authorised law enforcement agency.
• Fraud prevention — Sharing information with industry-recognised fraud prevention organisations.

6 Data Security Measures at VCity333

Vcity333 continuously invests in data security infrastructure to ensure your personal information remains protected at all times. These are not just words — they are technical commitments you can verify:

• 256-bit SSL Encryption — All data transmitted between your device and vcity333's servers is protected with industry-grade encryption.
• Encryption of data at rest — All personal data stored in our databases is encrypted using AES-256 algorithms.
• Two-factor authentication (2FA) — Accounts are protected with an additional security layer via verification codes sent to your mobile phone.
• Continuous Monitoring — Our systems are monitored 24/7 to detect any unauthorised access or security anomalies.
• Regular security audits — vcity333 conducts regular internal and external security audits to identify and address any vulnerabilities.
• Internal access controls — Access to members' personal data within our internal systems is restricted to authorised personnel only.

7 Use of Cookies and Tracking Technologies

The vcity333 website and app use cookies and similar tracking technologies to enhance the user experience and analyze platform performance. The following are the types of cookies we use:

• Essential cookies — Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance cookies — Gather information on how users engage with the platform for improvement purposes — all data is anonymised.
• Functional cookies — Store your personal preferences such as language and display settings for future visits.
• Analytics cookies — Helps us understand platform usage patterns to make better development decisions.

You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the vcity333 platform.

8 Your Rights Under Malaysia's PDPA

As a data subject under the Personal Data Protection Act 2010, you have the following rights regarding the personal data held by vcity333: